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REFUND AND RETURNS POLICY

Last Updated: August 23, 2025

At Prime Estate Assam, we value our customers and aim to provide clear, fair, and transparent policies for all transactions. This Refund and Returns Policy explains the terms and conditions that apply to subscription services, physical products, digital products, and property-related deals.

By purchasing our services or products, you acknowledge and agree to the terms outlined below.

1. Property Listing Subscription Packages (Non-Refundable)

Nature of Service:
Our property listing subscription packages are digital services. Once purchased, they provide immediate access to premium features such as property posting, promotion, and visibility on our platform.

Refund Policy:

  • All subscription purchases are final and non-refundable.

  • Once access is granted, we cannot offer refunds, cancellations, or credits, regardless of whether the service is fully used.

  • This applies to all subscription durations (monthly, quarterly, annual).

Reasoning:
This aligns with industry standards, as digital services are considered consumed upon access. Once a user has access to the platform, the service is delivered in full.

User Responsibility:
Before purchasing, users are encouraged to carefully review the subscription details, features, and pricing.

2. Physical Products (Home Décor, Furniture, etc.)

Eligibility for Return/Refund:
You may be eligible for a refund or replacement if:

  • The incorrect product was delivered.

  • The product is damaged or defective upon delivery.

  • The product differs significantly from its description.

Conditions for Returns:

  • Requests must be initiated within 7 days of delivery.

  • Items must be unused, in original packaging, with all tags and seals intact.

  • Products with broken seals, visible signs of use, or deliberate damage are not eligible.

  • Customized, made-to-order, or clearance items are non-returnable unless proven defective.

Process for Returns:

  1. Contact our customer service team at [email protected] with your order details and evidence (photos/videos) of the issue.

  2. Upon approval, we will arrange pickup or provide instructions for returning the item.

  3. Refunds will be processed to the original payment method within 10 business days after inspection of the returned product.

Important Note:
Return shipping costs will be borne by the customer unless the return is due to an error on our part (e.g., wrong or defective item).

3. Digital Products (Home Design PDFs, Room Planning Tools, etc.)

Refund Policy:

  • Due to the nature of digital products, all sales are final.

  • We do not offer refunds, exchanges, or cancellations once the digital file is delivered.

Reasoning:
Digital content is considered used upon download or access, making it non-returnable. This policy prevents misuse such as downloading content and then requesting a refund.

User Responsibility:
We encourage customers to review product descriptions carefully before purchase.

4. Property-Related Deals (Buying, Selling, Renting)

Policy:

  • Refunds or returns for property-related transactions are handled on a case-by-case basis.

  • Any disputes or issues must be raised directly with our office.

  • All agreements and transactions are governed by the specific contract signed between the parties.

Important Disclaimer:
Prime Estate Assam acts as a facilitator for property-related services. We do not guarantee outcomes of independent property deals, which are subject to legal and contractual obligations.

5. Fraudulent or Abusive Claims

To protect both customers and our business, we reserve the right to:

  • Refuse refund requests suspected to be fraudulent, abusive, or made in bad faith.

  • Suspend or terminate accounts engaging in repeated false claims.

6. Compliance with Consumer Rights

We comply with applicable consumer protection laws, including:

  • GDPR (EU/EEA users): Right to fair terms and transparency.

  • CCPA (California users): Right to clear refund policies and disclosures.

  • Indian Consumer Protection Law: Ensuring fairness in returns and refunds.

This ensures that our policies are fair, lawful, and transparent across all regions where our services are accessed.

7. Contact Information

If you have questions or concerns regarding this Refund and Returns Policy, please contact us:

📧 Email: [email protected]
📞 Phone: +91 9365709328
🏢 Address: Head Office, 3rd Floor, House No. 234, Rajgarh Bye Lane No. 8, Rajgarh Road, Ward No. 13, Pin: 781003, Guwahati, Kamrup (Metro), Assam, India

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